Peter Drucker, the management thinker said that friction, confusion and underperformance exist in every organisation which makes conflict inevitable. Further, research reveals that managers today spend at least 24% of their time managing conflict. Does that sound like a shocking waste? No, because the good news is that conflicts and differences bring in innovative solutions to do things differently.

In this program, participants will be able to learn to understand constructive conflicts in their organisation and adopt a collaborative solution-centric approach to conflcit resolution.